Everything you ever wanted to know about BettyFolk orders
What shipping method do you use?
USPS all the way! We fulfill orders within two business days.
How do you calculate shipping?
We're big believers in transparency. Our shipping fees factor in USPS First Class mail rates, supplies, and labor.
- Flat shipping rate of $2.75 for our BettyFolk assortment sets AND single cards. There was a USPS rate hike in January 2017, so we had to slightly increase our rate.
- We use rigid protective mailers and boxes to ensure your cards arrive safely. The USPS classifies rigid envelopes as packages which have a higher postage rate than standard envelopes. This influences the shipping rate.
When should I expect to receive my order?
We fulfill and ship orders within 2 business days.
Do you ship internationally?
Not yet, but it is planned for 2017. We'll get rolling with GlobalBetty orders once we see a few of you are interested.
What if I am unhappy with the cards in my order?
Oh dear, we love our BettyFolkers and we want you happy. Email us at info@BettyFolk.com; Andrea and Becca will make it right.
If we can't make it better, of course you may have a refund. We simply ask that you send your card stash back to us in its original condition.
But do talk to us first. You'll be glad you did.
How do you calculate sales tax?
We charge sales tax only in Texas since we are based there. SquareSpace Commerce calculates tax charges automatically.
What forms of payment do you accept?
- Visa (credit and debit)
- MasterCard (credit and debit)
- American Express
- No Bitcoin - we don't get it and possibly never will
Is my credit card information secure?
You bet! It is encrypted and secure through SquareSpace.
Do you share customer information with third parties?
No way. We're here to make your lives easier, not spammier. Trust us, we would never.
May I place a gift order?
You may and you should! Indicate that it's a gift during the checkout process. You should use your gift recipient's address as the shipping address and yours as the billing address. We'll ship it to them and email the receipt to the email address provided.
Which quantities may I purchase today?
Order options include single cards or assortment sets in quantities of 3, 5, and 10 cards/postage stamps/envelopes. We will curate the ideal card assortment set for you based on preferences you share with us during the checkout process. Please note purchases from our single cards store do not include stamps or envelope seals. We currently only offer those with our assortment boxes.
How do you choose the cards that go in the assortment boxes and monthly subscriptions?
First, we scour the country for makers that represent the best of the industry.
Next, we ask our BettyFolkers to share with us their card preferences via an online questionnaire.
Finally, we hand-pick the cards and sentiments that best suit your preferences.
When will your subscription service be available?
If you'd like to automate the process of receiving cards (and of course you should - BettyFolk mail is FUN), you should sign up for our subscription service. We anticipate BettyFolk subscriptions will go live in 2017.